Connecting your store to Liva 7
Sync your data and unlock real-time personalisation
Overview
Liva 7 personalises your storefront by understanding your store’s data - products, customers, and behaviour - and using it to power real-time targeting. Connecting your store data is the first step in activating the Personalisation Engine. It’s fast, automatic, and fully integrated with Shopify.
Once connected, Liva 7 begins syncing your product catalog and customer activity, enabling you to create bundles, show personalised widgets, and apply targeting rules with precision.
What's synced
Liva 7 automatically syncs the key data it needs to personalise your storefront:
• Products - Titles, tags, collections, prices, and availability
• Customers - Purchase history, location, and behaviour
• Events - Real-time actions like page views, cart adds, and checkouts
This data powers the targeting engine - the system that decides what to show, when, and to whom.
Liva 7 tracks live events like product views and cart changes to personalise content instantly - no delay, no refresh.
How to sync your data
1. Syncing during setup
When you go through the onboarding flow (starting from the gold bar at the top of the Liva 7 homepage), data syncing begins automatically as part of the Activate Personalisation step. Once you toggle the personalisation engine on, Liva 7 will begin syncing your store data in the background.
You’ll see real-time sync statuses for each data type - including products, collections, customers, and orders - so you know exactly when everything is ready.
2. Manual sync using the Engine status tab
Situated in the 'Personalisation Engine' menu item, the Engine status tab gives you a live view of your store’s data health. It shows:
• Last Sync Time - When your data was last updated
• Event Tracking Status - Whether real-time tracking is active
• Products & Customers Synced - How many records are currently available for personalisation
Manually trigger the sync at any time using the buttons provided:
• Sync all data
• Sync products
• Sync customers
You can sync data manually at any time, but Liva 7 also keeps your store in sync automatically in the background.
Why it matters
Your store’s data is the foundation of every personalised experience. By syncing products, customers, and events, Liva 7 ensures that every widget and bundle is powered by the most up-to-date information - and that your storefront can adapt in real time to every visitor.
This is what makes Liva 7 different: it doesn’t guess. It listens, learns, and responds - instantly.
Troubleshooting sync issues
If your store isn’t syncing properly:
• Make sure you granted Liva 7 the necessary permissions during installation.
• Check that your Shopify store is active and not in password-protected or paused mode.
• Use the Sync all data button in the Personalisation tab to force a refresh.
• If the issue persists, reach out to our support team - we’re here to help you get live with confidence
Why it matters to us
Liva 7 was built to give you the power of real-time personalisation without the complexity. Connecting your store data is the first step - and we’ve made it as seamless as possible. Because when your store is in sync, your customers get the experience they deserve.
