Clear, steady support for your growth
Get help with setup, product questions or a problem in your store. Tell us what you need and we will help you find the next step.
Contact usSupport and guidance
Clear guidance from real humans - for help, troubleshooting, or onboarding clarity.
- Billing and account resolution
- Setup and onboarding support
- Feature guidance and best practices
- General technical assistance
Talk to the team
Talk to us about your store, a potential partnership or a requirement you want us to assess.
- Your store goals and product fit
- High-volume scaling support
- Custom integration requirements
- Partnership and collaboration
We're here to help, whenever you need us
YOUR STORE. YOUR CONTROL.
Designed for Shopify
Designed exclusively for Shopify store owners.
Designed to scale
A connected system designed to grow with your operation.
Fast, human support
Clear routes to product support.
Published privacy terms
Data handling follows the published privacy policy.
Signal-aware personalisation
Personalisation shaped by your store and session signals available.
Clear before you begin
Frequently asked questions
Clear answers to the questions store owners ask the most
Explore the Help Centre01How quickly do you respond?
Response times vary with request volume. Every message enters a clear support route so the right context can be reviewed.
02Do I need a specific Shopify plan to use Liva 7?
Compatibility depends on the Shopify plan, theme and features you intend to use. Contact support if you would like the current requirements checked before installation.
03Will Liva 7 slow down my store?
Liva 7 is designed to minimise storefront work, but every theme and app stack is different. Test the published experience and monitor Core Web Vitals after installation.
04Is my customer data safe?
Customer-data handling is governed by Liva 7’s current privacy policy, Shopify permissions and the services enabled for your store. Review those terms before installation.
05Can I try Liva 7 before committing?
Check the current listing in the Shopify App Store for available plans, trial terms and billing conditions before installing.
06What makes Liva 7 different from other personalisation apps?
Liva 7 connects Shopify context, personalisation workspaces, your controls and performance learning in one operating system.