Emergency Disable and Recovery

Return to the last known safe state without destroying evidence

When an experience behaves unexpectedly, stop the customer-facing effect first and preserve the decision and diagnostic history needed to understand it.

Recovery order

1. Pause or disable the affected Liva 7 experience using the narrowest available control.
2. Restore the known-good Shopify theme or placement state if required.
3. Confirm the fallback experience remains usable.
4. Record the time, affected page, capability and visible state.
5. Review configuration and diagnostics before recreating or republishing work.

Do not erase the trail

Avoid deleting decisions, actions or working configuration during investigation. Evidence makes safe recovery faster and prevents the same failure from being repeated.