Overview: Your control centre for store access, privacy, and support
This section helps you manage the operational backbone of your Liva 7 setup - from who can access the platform to how your data is handled.
Overview
The Settings tab is where you manage the foundational elements that support your personalised content setup. While other sections focus on personalisation, widgets, and performance, this screen is about control, access, and compliance. It’s designed to help you:
- Keep your store connection healthy and synced
- Control who on your team can access Liva 7
- Review your billing status and plan
- Configure privacy and data retention preferences
- Get help when you need it
This is the part of the platform that ensures everything behind the scenes is running smoothly - so your storefront can perform confidently in front of customers.
Settings is where you manage the essentials - store access, privacy, and support. It’s the foundation beneath your personalisation strategy.
What each section helps you manage
Store Connection
This confirms whether your Shopify store is actively connected to Liva 7. A live connection is required for Liva 7 Content to sync, display, and track properly.
- Connection status: Yes or No
- Last sync timestamp
- Troubleshooting if sync fails
A healthy store connection is essential for Liva7 Content to work correctly.
Staff Access
Staff access is managed through your Shopify admin. This section reflects who currently has access to Liva 7 via Shopify permissions.
- Number of active staff members
- Role-based access (set in Shopify)
- Visibility into who can make changes
Staff access is controlled in Shopify - this view helps you stay aware of who’s connected.
Billing
Your billing and subscription details are also managed through Shopify. This section shows your current plan and trial status.
- Plan type (Free Trial, Paid)
- Renewal and upgrade options (via Shopify)
- Billing history and invoices (linked externally)
Billing is handled in Shopify - this view helps you track your current status.
Data & Privacy
This section lets you configure how customer data is stored, retained, and used within Liva 7. It’s important for compliance and customer trust.
- Data retention preferences
- Consent and opt-out settings
- Privacy status: Set or Not Set
Set your privacy preferences early to ensure compliance and build trust.
Support
This section gives you direct access to help resources and the Liva 7 support team. Whether you’re troubleshooting or just have a question, this is where to go.
- Contact support button
- Status: Available or Offline
- Link to full help centre
Support is always available - reach out anytime for setup, strategy, or troubleshooting help.
Helping you stay in control
The Settings screen is designed to give you clarity and confidence. It helps you:
- Keep your store connection healthy
- Stay aware of who has access to your setup
- Monitor your billing status
- Ensure your data practices are compliant
- Get help quickly when needed
It’s not just about configuration - it’s about helping you feel supported and in control as you grow.
Full documentation to support every setting
While this screen gives you a quick overview, we know you might want more detail - especially when it comes to privacy, billing, or troubleshooting. That’s why we’ve built a full documentation hub to support you:
Visit www.liva7.com/docs
There, you’ll find:
- Setup guides for each Settings category
- Privacy and compliance walkthroughs
- Billing FAQs and upgrade instructions
- Support contact options and escalation paths
Settings keeps your store stable - our docs help you manage it with confidence.
