Liva 7 Help Centre

Help for the work in front of you.

Search current Liva 7 guidance by task, screen or problem. Every guide keeps the next step, the check and your control clear.

01

Start with Liva 7

Get connected, understand the product and find your way around.
Start with Liva 7 Understand the operating loop and complete a calm first review of your store. Connect Shopify and check setup Connect your Shopify store, confirm the data path and prepare storefront delivery. Find your way around Liva 7 See where decisions, storefront work, operations, measurement and system controls live.

02

Decide what matters

Move from a change in your store to a reasoned next step.
Use Home and your briefing Read the current picture, find what needs attention and choose where to go next. Set goals and review opportunities Give Liva direction, then assess each opportunity against evidence and your priorities. Read Intelligence carefully Use five commercial perspectives without turning signals or estimates into certainty. Use AI Discovery Check catalogue readiness, review product-information gaps and keep edits under your control.

03

Build your storefront

Prepare useful customer-facing work and keep publication deliberate.
Create storefront experiences Choose the right customer experience for a clear purpose before you build it. Create Product recommendations Prepare a relevant product choice, review its reasoning and connect it to a placement. Create Smart bundles Build a useful product combination while keeping fit, margin and merchant choices visible. Create Smart content Prepare a message for a defined moment, then check eligibility, frequency and presentation. Manage Placements Connect an approved experience to the right Shopify surface and theme context. Place, publish and verify Use Shopify preview tools to check what shoppers can actually see before and after publication.

04

Operate with control

Keep authority, approvals and customer context visible.
Use Autopilot and approvals Choose the authority you are comfortable with and keep important work reviewable. Review Inbox, receipts and restore Separate decisions from routine activity and trace what changed, why and under which authority. Use Live store and Customers Review what is customer-facing now and use eligible first-party context responsibly.

05

Measure and learn

Separate what happened from what can reasonably be credited to a change.
Use Performance and Tests Read results with the right boundaries and run a controlled comparison when evidence is needed.

06

Get help inside Liva 7

Ask a focused question or follow a supported task without handing over control.
Ask Liva with useful context Ask a focused question, inspect the evidence and keep uncertainty visible. Use Guide me Turn an unfamiliar supported task into clear steps with checks along the way.

07

Keep everything working

Check the system, manage access and send support the detail needed to help.
Check Store health and troubleshoot Separate connection, data, placement and service issues before changing strategy. Manage settings, access and privacy Review your store settings, team access and shared data responsibilities. Understand plans and billing Check your current plan, usage and Shopify billing route without guessing at account state. Contact support with useful detail Prepare a clear support request without sharing passwords, keys or payment details.

Go deeper

Continue with the right level of detail.

Move from practical guidance into product detail, evidence and merchant controls without losing your place.

Product overviewSee how Liva 7 worksFollow the operating loop from evidence to action and learning. Product detailExplore the productUnderstand the workspaces and how they connect across your store. Evidence and practiceRead InsightsGo deeper into the thinking behind careful commerce decisions. Merchant controlReview policies and trustFind privacy, security, service and responsibility routes in one place.

Need a person?

Keep the question simple. We will help you trace it.

Tell us what you were trying to do, where you were in Liva 7 and what happened. Include your store URL when it is relevant, but never send passwords or secret keys.

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