An absent experience can be correct, expected or broken. Begin with the exact page and experience so Liva 7 can distinguish intentional hiding from a failed route.
Use this guide when
A recommendation, bundle or content block is absent from an expected page.
Follow this route
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Confirm the experience
Check that the current version is approved, active and eligible for the selected market and page.
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Confirm Shopify placement
Verify the intended published theme, template, app embed and matching block in Theme Editor.
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Check product and audience rules
Review stock, variants, exclusions, basket state, customer eligibility, frequency and conflicts.
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Use a safe preview
Test representative conditions without adding staff or design-mode activity to commercial results.
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Inspect delivery health
Look for provider timeout, extension version, event ingestion or recent theme-change issues.
Before you finish
- The exact page template is known
- No-output fallback is understood
- First real delivery is confirmed separately