Start with the system, not the strategy
If a view is empty, an experience is missing or a number looks wrong, check Store health before changing commercial settings.
Work through these checks
- Connection.Confirm that the relevant Shopify connection is available and authorised.
- Data.Check freshness, coverage and whether the source needed for the task is present.
- Configuration.Review the setting, eligibility rule or authority that controls the feature.
- Placement.For customer-facing work, check the intended theme, page, app block or embed and placement state.
- Delivery.Verify the live storefront and any current service status shown in Liva 7.
Read the state correctly
- Healthy means the current check passed. It does not guarantee a commercial result.
- Learning means more eligible evidence may be required.
- Unknown means the product cannot make the state visible from current evidence.
- Unavailable means the source or capability is not currently available for that check.
When to contact support
Contact support when a failed check persists, the recovery route is unclear or a customer-facing issue needs urgent containment. Include your Store health message and reference, but never send secret credentials.