Check before you write
Open Store health and note any relevant message. Confirm the page, workspace or Shopify theme involved. If it is safe, reproduce the problem once and record what you expected and what happened.
Include this information
- Your store URL in lowercase, such as your-store.myshopify.com.
- The Liva 7 workspace or website page you were using.
- The task you were trying to complete.
- What you expected and what happened instead.
- The approximate time, device and browser.
- Any visible Store health, error or activity reference.
- A screenshot with customer or secret information removed.
Never send
Do not email passwords, authentication codes, API keys, access tokens, full payment details or information that a customer would not reasonably expect you to share.
Send the request
Email support@liva7.com. Keep one issue per message where practical so the question and response remain easy to trace.
Liva 7 support: workspace + short problem. For example, Liva 7 support: Placements not visible in theme preview.
Follow product updates
Follow Liva 7 on Facebook, X and YouTube, or connect with David Cope, our founder, on LinkedIn. For help with your store or account, use support email rather than a public social post. Never share customer information or access details publicly.