Settings: Your operational backbone for managing access, privacy, billing, and support
Full control over the infrastructure that powers Liva 7 Content - and lets you dive deeper into each area through dedicated management screens.
Overview
The Settings tab is where you manage the foundational elements that keep your Liva 7 setup running smoothly. While other sections help you configure and optimise Liva 7 Content, this is where you ensure everything behind the scenes is secure, compliant, and connected.
Each row in this tab represents a key operational area. When you click the Manage button next to any section, you’ll be taken to a dedicated screen where you can view details, make changes, and access support.
Settings is your backstage pass - click 'Manage' to dive into the details and keep your setup running at its best.
Store connection
Click Manage to open a detailed view of your Shopify integration. This screen shows:
- Connected Store - Confirms which Shopify store is linked to Liva 7
- Products Synced - Number of products imported for personalisation
- Customers Tracked - Number of customer profiles available for targeting
- Behaviour Events - Total interactions tracked (views, cart adds, purchases)
This screen helps you verify that your store is actively feeding data into Liva 7. If anything looks off, it’s the first place to check.
A healthy connection powers everything - check here if Liva 7 Content isn’t showing or tracking properly.
Staff access
Click Manage to view who on your team currently has access to Liva 7. While permissions are controlled through Shopify, this screen helps you:
- See which staff members are connected
- Invite new team members via Shopify
- Understand how access is granted and managed
This is especially useful for growing teams or agencies managing multiple stores.
Use this screen to stay aware of who’s collaborating - and manage access securely through Shopify.
Billing
Click Manage to view your current subscription status and take action if needed. This screen shows:
- Your current plan (e.g. Free Trial, Starter, Growth)
- Whether your subscription is active
- A button to View Plans and upgrade via Shopify
All billing is handled through Shopify’s app billing system, so this screen acts as your status dashboard and upgrade gateway.
Billing is handled in Shopify - this screen helps you track your plan and unlock full access when you're ready.
Data & privacy
Click Manage to configure how Liva 7 handles customer data. This screen gives you control over:
- Require Consent Before Tracking - Only track customers who’ve opted in via Shopify’s Privacy API
- Privacy Mode - Limit tracking to essential events only
- Data Retention - Automatically delete behaviour data after a set period (e.g. 90 days)
- Anonymise PII After - Remove PII from inactive profiles after a set time (e.g. 60 days)
- Manual Purge - Instantly delete older data if needed
These settings help you stay compliant with privacy laws and build trust with your customers.
Personalise responsibly - this screen helps you align with GDPR, CCPA, and your own data policies.
Support
Click Manage to access help resources and contact the Liva 7 support team. This screen includes:
- A link to the Help Centre with setup guides, tutorials, and FAQs
- A Contact Support button to email our team directly
- Status updates on your current support requests
Whether you're troubleshooting or exploring new features, this screen ensures you’re never on your own.
Support is just a click away - from setup questions to strategic advice.
Designed for clarity, control, and confidence
The Settings tab is more than a list of admin tools - it’s a central hub that helps you:
- Keep your store connected and synced
- Manage access securely through Shopify
- Track your billing and unlock full features
- Handle customer data with care and compliance
- Get help when you need it, fast
Each section is intentionally lightweight on the surface, with deeper controls available when you click Manage. This keeps your workspace clean while giving you full control when you need it.
Need more detail? Explore our full documentation hub
Every Settings screen is supported by in-depth help articles, walkthroughs, and best practices. You can find them all at:
Visit www.liva7.com/docs
There, you’ll find:
- Privacy and data handling guides
- Billing and subscription FAQs
- Staff access and permissions tips
- Troubleshooting and support escalation paths
