Why aren't my Liva 7 blocks showing?
Common reasons your personalisation blocks may not appear - and how to fix them
Overview
If you've added Liva 7 blocks to your Shopify theme but they're not showing up on your storefront, it's usually a simple fix. Most issues come down to placement, filters, or visibility settings. Here's how to troubleshoot and get your blocks live.
The block isn't placed in your theme
Even if you've created a block in the Liva 7 dashboard, it won't appear until it's added to your Shopify theme.
What to check:
- Open your Shopify theme editor
- Click the Apps tab in the left panel
- Add the block to the correct template (e.g. homepage, product page, cart)
- Save and publish your changes
Use preview mode to confirm the block is visible before publishing.
The block is filtered too narrowly
Overly strict filters can prevent any products from being shown.
What to check:
- In the Liva 7 dashboard, open the block settings
- Review filters like 'Only show products from [collection]' or 'Exclude products with [tag]'
- Try removing filters or switching to a broader strategy like 'Smart Mix'
- Confirm that eligible products are in stock and published
Use the block preview to see which products are eligible before publishing.
Theme code or CSS is hiding the block
Custom themes or styling can unintentionally hide blocks.
What to check:
- Use browser developer tools to inspect the page
- Look for display: none or hidden containers
- Check for custom Liquid conditions that might suppress the block
Test the block on a default Shopify theme (like Dawn) to isolate theme-related issues.
Targeting rules are too restrictive
Liva 7 lets you target blocks based on customer tags, cart contents, or page type. If these rules are too specific, the block may not appear.
What to check:
- Review targeting conditions in the block settings
- Temporarily remove conditions to test visibility
- Use incognito mode to simulate a fresh session
Try testing with different customer accounts or cart setups to trigger the block.
The block is active but empty
Sometimes a block is visible but shows no products. This can happen if:
- The strategy has no data yet (e.g. 'Recently Viewed' on a new store)
- The block is placed on a page with limited context
- Your product catalog is too small or lacks tagging
What to do:
- Switch to a general strategy like 'Trending' or 'Smart Mix'
- Add more products or improve tagging and categorisation
- Place the block on a high-traffic page like the homepage
Quick troubleshooting checklist
- Block is placed in the theme
- Strategy has eligible products
- Filters and exclusions aren't too strict
- Theme code isn't hiding the block
- Targeting rules are appropriate
- Products are in stock and visible
If you've checked all of the above and the block still isn't showing, it may be time to contact Liva 7 support for help reviewing your setup.
