System

Understand plans and billing

Check your current plan, usage and Shopify billing route without guessing at account or charge state.

Applies to current Liva 7 Updated Maintained by the Liva 7 product team
On this page
    Outcome

    Check your current plan, usage and Shopify billing route without guessing at account or charge state.

    Before you begin

    Your store URL, the affected workspace and the approximate time the issue occurred.

    Keep control

    Do not share passwords, secret keys or payment details in screenshots or support messages.

    Shopify is the billing authority

    Liva 7 shows plan and usage context, while subscription approval and billing are handled through Shopify. Use the current account and Shopify billing screens for charge state rather than relying on an old email or screenshot.

    1. Open Settings.Go to the available plan, usage or billing route for your account.
    2. Confirm the current plan.Check the plan name, relevant usage period and any limit shown in Liva 7.
    3. Open Shopify when prompted.Review the charge, currency, billing interval and Shopify terms before approval.
    4. Return to Liva 7.Confirm that the expected plan and capability state are visible after Shopify completes the change.
    5. Keep a reference.Record the Shopify charge or invoice reference if you need support to investigate a mismatch.

    If the plan or charge looks wrong

    Do not send full payment details. Contact support with your store URL in lowercase, the plan you expected, the state shown in Liva 7 and the relevant Shopify reference.

    Current pricing Terms of Service Refund Policy Contact support

    Finish with a check

    Check the result

    The system state is clear, the correct recovery route has been tried and any support request contains useful diagnostic detail.

    Continue