Refund Policy
Last updated: January 6, 2026
Introduction
Liva 7 is a Shopify app designed to help merchants enhance customer engagement through intelligent automation. Because Liva 7 operates within the Shopify ecosystem, all billing, invoicing, and payment processing are handled directly by Shopify.
This Refund Policy explains how refunds are managed and what you can expect when using Liva 7.
Billing Through Shopify
All charges for Liva 7 are processed through your Shopify account. When you subscribe to Liva 7, Shopify automatically adds the subscription fee to your monthly Shopify invoice.
Liva 7 does not collect payment information, process transactions, or issue invoices independently. All billing operations are managed by Shopify's secure payment infrastructure.
Important: All payment disputes, billing inquiries, and refund requests must be directed to Shopify, as they control the entire billing process.
How to Request a Refund
If you believe you are entitled to a refund for Liva 7 charges, you must submit your request through Shopify. Liva 7 does not have the ability to process refunds directly.
To request a refund:
- Log in to your Shopify admin dashboard
- Navigate to Settings > Billing
- Review your charges and identify the Liva 7 subscription fee
- Contact Shopify Support to discuss your refund request
What Liva 7 Can and Cannot Control
Liva 7 can: Provide support for app functionality, troubleshoot technical issues, and assist with feature questions.
Liva 7 cannot: Issue refunds, modify billing amounts, cancel charges, or access your payment information. These actions are exclusively managed by Shopify.
If you experience billing issues or have concerns about charges, Shopify Support is the appropriate point of contact.
Shopify's Billing and Refund Terms
Shopify has its own billing policies and refund procedures that govern all app subscriptions. We strongly encourage you to review Shopify's official billing documentation to understand your rights and responsibilities.
You can find Shopify's billing terms here: Shopify Terms of Service
Refund eligibility, processing times, and dispute resolution are determined by Shopify's policies, not EngageAI's.
Uninstalling Liva 7
If you uninstall Liva 7, Shopify will automatically stop charging you for the app subscription. However, charges already incurred before uninstallation will remain on your invoice.
Uninstalling the app does not automatically trigger a refund. If you believe you are owed a refund after uninstalling, you must contact Shopify Support to discuss your case.
Note: Uninstalling Liva 7 will remove all app data and settings. Please ensure you have exported any necessary information before proceeding.
Contact Us
If you have questions about Liva 7's features, functionality, or technical support, please reach out to us at support@liva7.com
For billing, refunds, or payment-related inquiries, please contact Shopify Support.
