Terms of Service

Welcome to Liva 7. These Terms of Service govern your use of the Liva 7 Shopify app and related services. By installing or using Liva 7, you agree to be bound by these terms. If you do not agree, please do not use the app.

Liva 7 is a premium AI-powered engagement platform designed to help Shopify merchants enhance customer interactions, automate support, and drive conversions through intelligent automation.

To use Liva 7, you must:

• Be a Shopify merchant in good standing
• Have the authority to bind your business to these terms
• Comply with all applicable laws and regulations
• Provide accurate and complete information during setup

You are responsible for maintaining the security of your Shopify account and any activity that occurs through your use of Liva 7.

Liva 7 is provided for lawful business purposes only. You agree not to:

• Use the app to transmit harmful, offensive, or illegal content
• Attempt to reverse engineer, decompile, or access the app's source code
• Interfere with or disrupt the app's functionality or servers
• Use the app in a way that violates Shopify's Terms of Service or Acceptable Use Policy
• Share your account credentials or allow unauthorized access

We reserve the right to suspend or terminate access if we detect misuse or violations of these terms.

Liva 7 processes customer and store data to provide AI-powered engagement features. We are committed to protecting your data and your customers' privacy.

By using Liva 7, you acknowledge that:

• We collect and process data as described in our Privacy Policy
• You have obtained necessary consents from your customers
• You are responsible for compliance with data protection laws, including GDPR and CCPA

For full details on how we handle data, please review our Privacy Policy.

Liva 7 operates on a subscription basis. Pricing and plan details are available in the Shopify App Store and within the app.

• Subscriptions are billed monthly or annually, depending on your selected plan
• All fees are charged through Shopify and are non-refundable unless otherwise stated
• You may upgrade, downgrade, or cancel your subscription at any time
• Changes to your subscription take effect at the start of the next billing cycle
• We reserve the right to modify pricing with 30 days' notice

Failure to pay may result in suspension or termination of service.

We offer a 14-day satisfaction guarantee for new subscribers. If you are not satisfied with Liva 7 within the first 14 days of your initial subscription, contact us for a full refund.

After the 14-day period, all subscription fees are non-refundable. You may cancel at any time to avoid future charges, but no refunds will be issued for partial billing periods.

All content, features, and functionality of Liva 7, including but not limited to software, text, graphics, logos, and AI models, are the exclusive property of Liva 7 and are protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to use Liva 7 solely for your business purposes. You may not:

• Copy, modify, or create derivative works
• Sell, rent, lease, or sublicense the app
• Remove or alter any proprietary notices

We strive to provide reliable, uninterrupted service. However, Liva 7 is provided on an as-is and as-available basis.

We reserve the right to:

• Modify, update, or discontinue features at any time
• Perform scheduled or emergency maintenance
• Temporarily suspend service for technical reasons

We will make reasonable efforts to notify you of significant changes or planned downtime, but we are not liable for any disruptions or loss of service.

To the fullest extent permitted by law, Liva 7 and its affiliates shall not be liable for:

• Any indirect, incidental, special, or consequential damages
• Loss of revenue, profits, data, or business opportunities
• Damages resulting from your use or inability to use the app
• Errors, bugs, or inaccuracies in AI-generated content

Our total liability for any claim arising from your use of Liva 7 shall not exceed the amount you paid for the service in the 12 months preceding the claim.

No warranties: Liva 7 is provided without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

Liva 7 is designed to integrate seamlessly with most Shopify themes. However, we cannot guarantee compatibility with all custom themes or third-party apps.

You acknowledge that:

• Theme conflicts or styling issues may occur
• Custom code or third-party apps may interfere with Liva 7's functionality
• You are responsible for testing the app in your environment before going live

We recommend using a duplicate theme for testing. If you encounter issues, our support team is here to help, but we are not responsible for conflicts caused by third-party code.

You agree to indemnify, defend, and hold harmless Liva 7, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising from:

• Your use or misuse of the app
• Your violation of these Terms of Service
• Your violation of any third-party rights, including intellectual property or privacy rights
• Any content you submit or transmit through Liva 7

You may cancel your Liva 7 subscription at any time through the Shopify admin. Upon cancellation, you will retain access until the end of your current billing period.

We reserve the right to suspend or terminate your access immediately if:

• You violate these Terms of Service
• Your account is involved in fraudulent or illegal activity
• You fail to pay subscription fees

Upon termination, your data may be deleted in accordance with our data retention policies. We are not responsible for any loss of data following termination.

These Terms of Service are governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles.

Any disputes arising from these terms or your use of Liva 7 shall be resolved through binding arbitration in accordance with the rules of the applicable arbitration body, or in the courts of the United Kingdom if arbitration is not applicable.

We may update these Terms of Service from time to time to reflect changes in our practices, legal requirements, or service offerings.

When we make significant changes, we will notify you via email or through the app. Your continued use of Liva 7 after changes are posted constitutes your acceptance of the updated terms.

We encourage you to review these terms periodically to stay informed.