Everything you need to know about Liva 7

Liva 7 is a commerce operating system for Shopify. It connects your customers, products, storefront work and performance so you can review what needs attention and decide what to do next.

Liva uses permitted information from your store to connect observations, reasoning, decisions, actions and results. Supported changes stay within the permissions and limits you choose.

Start with the guided setup. Customer-facing features may also need a supported app block or embed, configuration and a preview in your Shopify theme. Custom themes can need additional checks.

Any storefront app can affect loading. Liva is designed to limit that cost, but your theme, enabled features and other apps matter. Compare performance before and after enabling a placement.

You choose the available rules, placements and authority limits for supported work. Preparing a change is separate from publishing it. Review the evidence and preview before approving a customer-facing change.

Liva uses access controls and safeguards for the information it handles. Read the Privacy Policy and data-processing terms for the data involved, permitted service providers, retention and your responsibilities. No service can promise zero security risk.

Starter is £29, Growth £79 and Scale £199 per month. Plans include the same feature set and differ by monthly unique visitors: 2,000, 10,000 and 50,000. Check Pricing and the Shopify approval screen before accepting a charge.

Standard plans have a 14-day trial. The founding pilot is a separate, selected 60-day programme. Features still depend on setup, data, permissions and any controlled rollout.

The subscription you approved through Shopify can become billable when its trial ends. Review the approval screen and billing help before accepting. Selected pilot access follows its separate pilot terms.

Review the available plans in Liva’s billing area. A change may require Shopify approval. Read the price, allowance and effective billing details shown before confirming.

The standard plans are monthly subscriptions. Read the subscription terms and Shopify billing details for cancellation and any charges already incurred.

Liva subscription charges are approved and handled through Shopify billing. Available payment methods depend on your Shopify account and region.

Open Liva 7 in the Shopify App Store, review the requested access and follow setup. Check your data connection and billing status, then preview any storefront placement before making it live.

Compatibility depends on your theme and the placement you want to use. Check the supported app blocks or embed in Shopify’s theme editor. Test custom themes before publishing and contact support if a placement is missing.

Measure your own storefront before and after enabling Liva. Image weight, theme code, other apps and the chosen placements can all affect loading and responsiveness.

Yes. Complete the required connection and setup steps, choose your goal and review permissions. For customer-facing work, configure the experience and confirm its placement and delivery.

Check the combination on your own theme. Apps can affect the same placement, customer experience or measurement. Preview changes and tell support which other apps are involved if something looks wrong.

Uninstalling removes Liva’s app access through Shopify. Review your theme and any work you previously published, as uninstalling is not a promise to reverse every approved change. Data handling follows the published retention and deletion terms.

Liva can use permitted store and visitor signals to prepare relevant recommendations, bundles and content. What is shown depends on supported features, eligibility, consent, placement and the rules you choose. Results are not guaranteed.

Liva processes and may retain permitted store and customer information needed for its services. The Privacy Policy explains the categories, purposes and retention. Do not assume that all information stays only inside Shopify.

Service providers may process information to support Liva, as described in the Privacy Policy, data-processing terms and subprocessor information. Review those documents for the current details.

Review the data permissions and controls available for each capability. You choose the supported authority limits and whether to approve proposed work. Missing or stale evidence should remain visible rather than being treated as certainty.

Liva provides privacy controls and published data-handling terms, but installing an app does not make your store compliant by itself. Your consent setup, notices, configuration and legal obligations still matter.

Use the controls available for the specific feature and review any active placements or automation. Ask support if you need help stopping an experience safely or understanding what remains active.

The connected workspaces cover Opportunities, Business goal, Intelligence, storefront work, Customers, Performance, Tests & learning and Store health. Inbox, Guide me and Ask Liva support the work. The Product page explains the full map and any availability limits.

Use the settings supported by each workspace. Depending on the task, these can include goals, eligibility rules, exclusions, placements and authority limits. Preview customer-facing changes before approval.

Tests & learning supports reviewing changes and their evidence. Valid exposure, comparison groups and sufficient data matter. Observed revenue is not automatically proof that Liva caused an increase, and a test may have no clear winner.

Supported experiences can use eligible audience and context rules. Check consent, available data, frequency, placement and fallback behaviour. Liva does not promise a unique or accurate personalisation for every visitor.

Liva is designed for responsive use. Preview the customer-facing experience on mobile and desktop, especially with a custom theme. Report any clipped content or difficult controls to support.

Freshness depends on the source, sync status and feature. Check the time period and data status shown in Liva. Missing, stale or incomplete information should not be read as a current result.

Start in the Help Centre or use Guide me for help beside a task. Email support@liva7.com with your store URL, what you were trying to do and any error message. Do not send passwords or private customer records.

Check Store health and the affected placement. Pause customer-facing work if needed, then contact support with the page, device and steps to reproduce. A configured experience is not necessarily placed or delivered.

Use the setup guides and contact support when you need help. The founding pilot selects eight active Shopify stores for 60 days, onboarded in two groups of four with direct email support.

Email support@liva7.com with your store URL, the page or workspace, what you expected and what happened. Include a screenshot with personal information removed and the steps that reproduce the issue.

Describe the experience you want and the theme or placement involved. Support can explain the current options and limitations before you make a change. Custom development is not automatically included.

Contact support@liva7.com. Response time depends on the issue and support availability; this page does not promise a fixed response or resolution time.