Everything you need to know about Liva 7

Clear, intelligent answers to the questions brands ask most - all in one place.

Built for brands that lead.

Clear before you begin

Questions answered clearly.

Understand what Liva 7 does, where control sits and how the connected system works before you install.

Explore the Help Centre
01What is Liva 7?

An AI engine that personalises your Shopify store in real time.

02How does it work?

Liva 7 listens to customer behaviour, learns from patterns, and adapts your store’s content and logic automatically - no manual tagging or guesswork required.

03Do I need to code anything?

No coding required. Liva 7 installs seamlessly and works out of the box. You can customise logic if you want, but it’s built to be plug-and-play.

04Will it slow down my store?

Not at all. Liva 7 is optimised for speed and performance, with lightweight scripts and intelligent loading. Your store stays fast, responsive, and conversion-ready.

05Can I control what the AI shows?

Yes. You can set boundaries, preferences, and override logic anytime. Liva 7 gives you full visibility and control - no black box decisions.

06Is my data secure?

Absolutely. Liva 7 uses enterprise-grade encryption and never shares or sells your data. Your store’s intelligence stays yours.

Clear before you begin

Questions answered clearly.

Understand what Liva 7 does, where control sits and how the connected system works before you install.

Explore the Help Centre
01How much does Liva 7 cost?

Liva 7 offers simple, transparent pricing designed for brands of all sizes. You only pay for the value you get - no hidden fees, no surprise add‑ons.

02Is there a free trial?

Yes. You can explore Liva 7 with full functionality before committing. It’s the easiest way to see how intelligence impacts your store.

03What happens after the trial ends?

You’ll choose a plan that fits your needs. Nothing changes on your store, and your data, settings, and insights remain intact.

04Can I upgrade or downgrade anytime?

Absolutely. Plans are flexible, and you can switch tiers whenever your business needs to evolve. No penalties or downtime.

05Do I need to sign a long‑term contract?

No long‑term commitments. Liva 7 is month‑to‑month, giving you full control and zero lock‑in.

06What payment methods do you accept?

All major payment methods supported by Shopify are accepted. Billing is handled securely through your Shopify subscription for a seamless experience.

Clear before you begin

Questions answered clearly.

Understand what Liva 7 does, where control sits and how the connected system works before you install.

Explore the Help Centre
01How do I install Liva 7?

Installation takes seconds. Add the app from the Shopify App store, follow the guided setup, and Liva 7 activates instantly - no technical steps required.

02Does Liva 7 work with my current theme?

Yes. Liva 7 is theme‑agnostic and works with all modern Shopify themes, including heavily customised ones. No theme edits or code injections needed.

03Will Liva 7 affect my store’s performance?

No. Liva 7 is engineered to be lightweight and fast. Scripts load intelligently, ensuring your store stays quick, responsive, and optimised for conversions.

04Do I need to configure anything manually?

Only if you want to. Liva 7 works out of the box, but you can customise logic, signals, and behaviour rules to match your brand’s strategy.

05Is Liva 7 compatible with other apps?

Yes. Liva 7 is designed to coexist with your existing stack. It doesn’t override or conflict with other apps, and it adapts to your store’s environment.

06What happens if I uninstall the app?

Your store returns to its original state instantly. No leftover code, no broken layouts, and no cleanup required.

Clear before you begin

Questions answered clearly.

Understand what Liva 7 does, where control sits and how the connected system works before you install.

Explore the Help Centre
01How does Liva 7 use AI to personalise my store?

Liva 7 reads real‑time behaviour signals - like intent, scroll depth, and product interest - and adapts your store’s content automatically. It learns patterns over time to improve relevance and conversions.

02Does Liva 7 store my customer data?

No. Liva 7 processes behavioural signals securely and does not store or sell personal customer data. Your information stays within your Shopify environment.

03Is my data shared with third parties?

Never. Liva 7 does not share, sell, or transfer your data to any external services. Your store’s intelligence remains fully private.

04Can I control what the AI learns?

Yes. You can set boundaries, adjust learning preferences, and override logic at any time. Liva 7 gives you full transparency and control over how intelligence is applied.

05Does Liva 7 comply with privacy regulations?

Yes. Liva 7 is built to align with major privacy standards and follows Shopify’s strict data‑handling requirements to keep your store compliant.

06Can I turn off certain AI features?

Absolutely. Every feature is modular. You can enable, disable, or fine‑tune specific AI behaviours to match your brand’s strategy and comfort level.

Clear before you begin

Questions answered clearly.

Understand what Liva 7 does, where control sits and how the connected system works before you install.

Explore the Help Centre
01What features does Liva 7 include?

Liva 7 comes with intelligent personalisation, behavioural signal tracking, dynamic content adaptation, and real‑time decisioning. Everything is designed to help your store convert more with less manual work.

02Can I customise how Liva 7 behaves?

Yes. Every feature is modular. You can fine‑tune rules, adjust signals, and shape how the AI responds to different customer behaviours.

03Does Liva 7 support A/B testing?

Liva 7 continuously learns from customer behaviour, acting as an adaptive alternative to traditional A/B testing. You can still run controlled experiments if you prefer.

04Can Liva 7 personalise content for different audiences?

Absolutely. Liva 7 identifies intent patterns and adapts messaging, product highlights, and experiences for each visitor in real time.

05Does Liva 7 work on mobile?

Yes. Liva 7 is fully optimised for mobile performance and adapts seamlessly to all screen sizes and device types.

06How often does Liva 7 update its intelligence?

Liva 7 learns continuously. As your customers interact with your store, the system refines its understanding and improves its decision-making automatically

Clear before you begin

Questions answered clearly.

Understand what Liva 7 does, where control sits and how the connected system works before you install.

Explore the Help Centre
01How do I get support if I need help?

You can reach our team directly through the app or via Shopify. We respond quickly and focus on clear, actionable solutions so you’re never stuck.

02What if something doesn’t look right on my store?

Liva 7 includes built‑in diagnostics to help identify issues fast. Most problems can be fixed in a few clicks, and our team is always available if you need hands‑on help

03Do you offer onboarding assistance?

Yes. We provide guided onboarding to help you set up Liva 7 with confidence. Whether you’re new to AI or scaling fast, we’ll help you get everything dialed in.

04How do I report a bug?

You can report issues directly inside the app. Our team reviews every report and prioritises fixes to keep your store running smoothly

05What if I need help customising Liva 7?

We’re here for that. Whether it’s adjusting signals, tuning behaviour, or aligning the experience with your brand, we can guide you through it.

06How fast is your support response time?

We aim to respond quickly and resolve issues efficiently. Our goal is to keep your store running flawlessly with minimal interruption.

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