Service reliability
Reliability and Uptime Statement
How Liva 7 approaches availability, maintenance, incidents and honest service communication.
Liva 7 does not publish an unsupported uptime percentage or promise uninterrupted availability. This statement explains the operating approach, not a guaranteed SLA.
Designed for graceful failure.
When an AI, retrieval or data source is unavailable, Liva 7 should use a deterministic fallback or show that the relevant answer is unavailable. Missing evidence should remain unknown rather than silently becoming zero.
Maintenance and dependencies.
Liva 7 depends on Shopify and selected infrastructure, database, AI, vector-retrieval and monitoring services. Their changes or interruptions can affect Liva 7. Planned maintenance will be communicated when it is likely to materially affect active use and advance notice is practical.
Incidents and recovery.
The response sequence is to contain customer impact, preserve evidence, identify the affected boundary, recover safely and verify the result. A risky automated action may be paused while the issue is investigated. Your store should not be used as an unreviewed recovery experiment.
Ask about current status.
Report a reliability issue or request current service information at support@liva7.com.