Acceptable Use Policy

Introduction

This Acceptable Use Policy outlines the standards and expectations for using Liva 7. Our platform is designed to empower Shopify merchants with intelligent, AI‑driven customer engagement tools. To maintain a safe, trustworthy, and high‑quality experience for all users, we require that EngageAI be used responsibly and lawfully.

By accessing or using Liva 7, you agree to comply with this policy. Violations may result in warnings, suspension, or termination of your account.

General Principles of Responsible Use

Liva 7 is intended to enhance customer interactions, streamline support, and improve the overall shopping experience. When using our platform, you must:

• Use the service in a manner consistent with applicable laws and regulations
• Respect the rights, privacy, and dignity of your customers and other users
• Ensure that AI‑generated content aligns with your brand values and ethical standards
• Maintain accurate and up‑to‑date account information
• Protect your account credentials and prevent unauthorized access

Prohibited Activities

The following activities are strictly prohibited when using Liva 7:

Abuse and Harassment

• Using the platform to harass, threaten, or intimidate individuals or groups
• Generating or distributing abusive, defamatory, or hateful content
• Engaging in discriminatory practices based on race, gender, religion, nationality, disability, or other protected characteristics

Illegal Activity

• Using Liva 7 to facilitate, promote, or engage in illegal activities
• Violating intellectual property rights, including copyright, trademark, or patent infringement
• Distributing malware, viruses, or other harmful software
• Engaging in fraud, phishing, or identity theft

Harmful Content

• Creating or sharing content that promotes violence, self‑harm, or dangerous activities
• Distributing sexually explicit, obscene, or age‑inappropriate material
• Spreading misinformation, disinformation, or deceptive content

Misuse of AI Features

Liva 7's AI‑powered features are designed to enhance customer engagement. Misuse of these features is prohibited, including:

• Generating misleading, deceptive, or fraudulent customer communications
• Creating content that impersonates individuals, brands, or organizations without authorization
• Using AI to manipulate, coerce, or exploit customers
• Generating spam, unsolicited messages, or excessive automated communications
• Attempting to bypass content moderation or safety filters

Security‑Related Misuse

To protect the integrity and security of Liva 7, the following activities are prohibited:

• Attempting to gain unauthorized access to Liva 7 systems, accounts, or data
• Reverse engineering, decompiling, or disassembling the platform or its components
• Scraping, crawling, or extracting data from Liva 7 without explicit permission
• Interfering with or disrupting the platform's infrastructure, servers, or networks
• Conducting security testing or vulnerability assessments without prior written authorization

Fair Usage Expectations

Liva 7 is a shared platform, and we expect all users to use resources responsibly:

• Rate Limits: Respect API rate limits and usage quotas. Excessive or abusive usage may result in throttling or suspension.
• Automation: Automated processes must be reasonable and not place undue strain on the platform.
• Resource Consumption: Avoid activities that consume excessive computational resources or degrade performance for other users.

Merchant Responsibilities

As a merchant using Liva 7, you are responsible for:

• Ensuring that all information provided to Liva 7 is accurate, current, and complete
• Using the platform in compliance with all applicable laws, including data protection and privacy regulations
• Monitoring AI‑generated content and ensuring it aligns with your brand standards and legal obligations
• Safeguarding your account credentials and promptly reporting any unauthorized access
• Ensuring that your use of Liva 7 does not infringe on the rights of third parties

Consequences of Violations

Violations of this Acceptable Use Policy may result in the following actions, at our sole discretion:

• Warning: A formal notice of the violation and a request to cease the prohibited activity
• Temporary Suspension: Temporary restriction or suspension of access to Liva 7
• Permanent Termination: Immediate and permanent termination of your account and access to the platform
• Legal Action: Referral to law enforcement or pursuit of legal remedies for serious violations

We reserve the right to investigate suspected violations and take appropriate action. In cases of severe or repeated violations, we may terminate your account without prior notice.

Reporting Misuse or Concerns

If you become aware of any misuse of Liva 7 or have concerns about content or behavior on the platform, please report it to us immediately. We take all reports seriously and will investigate promptly.

To report a violation or concern, contact us at support@Liva7.com.

Updates to This Policy

We may update this Acceptable Use Policy from time to time to reflect changes in our platform, legal requirements, or industry best practices. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email or through an in‑app notification
• Provide a reasonable notice period before the changes take effect

Your continued use of Liva 7 after the effective date of any changes constitutes your acceptance of the updated policy.

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