Responsible use
Acceptable Use Policy
The boundaries that protect your customers, your store and the integrity of Liva 7.
Use Liva 7 for lawful business purposes and only with information, permissions and authority you are entitled to use.
Do not misuse Liva 7.
- Do not break the law, infringe rights, deceive people or create unlawful discrimination.
- Do not submit malicious code, probe security, bypass limits or interfere with availability.
- Do not access another merchant's information or share credentials with unauthorised people.
- Do not use Liva 7 to publish unsupported claims, harmful content or deceptive commercial practices.
- Do not reverse engineer protected parts of Liva 7 except where law expressly permits it.
- Do not use automated access that creates unreasonable load or defeats safeguards.
AI and customer impact.
You must review generated output and remain able to explain important customer-facing decisions. Do not use Liva 7 to make solely automated legal or similarly significant decisions about a person without an appropriate lawful basis, safeguards and meaningful human control.
Investigation and action.
We may investigate credible misuse and proportionately restrict the affected feature or account to protect merchants, customers, Shopify or Liva 7. Where reasonable and lawful, we will explain the concern and allow a remediable issue to be corrected.
Report a concern.
Email support@liva7.com with enough information to identify and investigate the activity. Do not send unnecessary customer data or secrets.